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Practice Policies

PATIENTS' RESPONSIBILITIES 

Your responsibilities to us: greentick
 
Help us to help you.  

  • Please let us know if you change your name, address or telephone number.
  • Please do everything you can to keep appointments.  Tell us as soon as possible if you cannot, so that the appointment can be given to another patient.
  • Please ask for home visits only when the patient is too ill to visit the surgery.
  • Test results take time to reach us, so please do not ring before you have been asked to do so.
  • We ask that you treat the doctors and staff with courtesy and respect.
  • Remember, you are responsible for your own health and the health of your children.  We will give you our professional help and advice in the hope that you will act on it.

Violence Against Doctors and their Staff 

The NHS zero tolerance zone is a nationwide campaign to stop violence against staff working in the NHS. 

The campaign has been initiated by the Secretary of State for Health, and has the full support of the Home Secretary, the Lord Chancellor and the Attorney General.  Violence means any incident where Doctors or their staff are abused, threatened or assaulted in circumstances arising from their work, involving an explicit or implicit challenge to their safety, well-being or health.  Staff working in the NHS do so to care for others.  They do not go to work to be victims of violence. 

Those few patients in Bedfordshire who are violent or abusive to Doctors or to their staff will in future only be treated at the Secure Treatment Scheme run by the local health service in Luton. 


COMPLAINTS 

If you have any complaints about any aspects of the service we offer please discuss the difficulties as soon as possible with your own doctor or the Senior Partner.  A copy of the complaints procedure can be obtained from reception. 

Please click below for copy of complaints leaflet.

Complaints Leaflet


CONFIDENTIALITY 

steth_keyb1All members of staff respect your confidentiality absolutely and under no circumstances divulge anything to others, without your consent, be it employers, school, police or other members of your family. 

Computerised records are kept and you have the right of access to these under the provision of the Data Protection Act. A fee is payable for a copy of your medical record.

 

 



 
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