Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Next PPG Meeting
- New
17/10/2019
Read more
Healthwatch Central Bedfordshire Report
- New
09/10/2019
Please see the Healthwatch Central Bedfordshire Report for Cranfield and Marston If you are unaware of who Healthwatch Central Bedfordshire are or what they are about, please visit www.healthwatch-centralbedfordshire.org.uk Read more
Ear Irrigation - no longer offered at the surgery
- New
08/10/2019
Patients please be aware that ear irrigation will no longer being offered at the Cranfield and Marston surgery, with affect from Monday 11th November 2019. For further information and self-care guidelines for patients with ear symptoms please view Read more
Patient Newsletter: September – December 2019
02/09/2019
Bedfordshire Good Neighbour & Village Care Scheme Network
22/08/2019
Flu
20/08/2019
Choosing your hospital or service
15/07/2019
Patient Newsletter: June - August 2019
13/06/2019
Be Part Of It!
16/05/2019
GP Extended Access Service
07/02/2019
We’re here for you, for longer – GP Extended Access Service
26/10/2018
New Patients
20/10/2018
Named Accountable GP for All Patients
12/09/2018

Cranfield & Marston Surgery
CQC Inspected and Rated
Good

Cranfield & Marston Surgery

Cranfield Surgery is currently CLOSED.

Marston Surgery is currently CLOSED.

News

Cranfield & Marston SurgeryCQC Inspected and RatedGood

Cranfield & Marston Surgery

Cranfield Surgery is currently CLOSED.

Marston Surgery is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

Cranfield & Marston Surgery
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):